Solved: Event fees - Constant Contact Community

EMELIAT8 · ‎10-10-2023

We are hosting a FREE event. Are there any event fees paid to Constant Contact in this situation?

William_A · ‎10-11-2023

Processing fees only apply to online payments for a registration - therefore if a ticket is free or pay-at-door/by-check then there's no online processing involved.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎10-11-2023

Hello @EMELIAT8 ,

Processing fees only apply to online payments for a registration - therefore if a ticket is free or pay-at-door/by-check then there's no online processing involved.

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William A
Community & Social Media Support

KristenT58 · ‎01-10-2024

Right. So that prompt should not appear when user has created a free event. The other hole in the 2.0 Free event scenario is that payment/credit card fields display. This freaks out registrants returning for consistently free events and make the host look bad.

William_A · ‎01-10-2024

Hello @KristenT58 ,

If the ticket is free, the registrant shouldn't be prompted to pay, nor even see anything alluding to them having to pay. Additionally, you shouldn't be required to select a payment option if all the tickets on your event are free.

I checked your account, and I do not see any built in the newer builder live, so I'm not sure how your contacts or registrants would've seen any prompts to enter payment info.

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William A
Community & Social Media Support

Event fees

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