Solved: Event fees - Constant Contact Community

EMELIAT8 · ‎10-10-2023

We are hosting a FREE event. Are there any event fees paid to Constant Contact in this situation?

William_A · ‎10-11-2023

Processing fees only apply to online payments for a registration - therefore if a ticket is free or pay-at-door/by-check then there's no online processing involved.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-11-2023

Hello @EMELIAT8 ,

Processing fees only apply to online payments for a registration - therefore if a ticket is free or pay-at-door/by-check then there's no online processing involved.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

KristenT58 · ‎01-10-2024

Right. So that prompt should not appear when user has created a free event. The other hole in the 2.0 Free event scenario is that payment/credit card fields display. This freaks out registrants returning for consistently free events and make the host look bad.

William_A · ‎01-10-2024

Hello @KristenT58 ,

If the ticket is free, the registrant shouldn't be prompted to pay, nor even see anything alluding to them having to pay. Additionally, you shouldn't be required to select a payment option if all the tickets on your event are free.

I checked your account, and I do not see any built in the newer builder live, so I'm not sure how your contacts or registrants would've seen any prompts to enter payment info.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Event fees

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Share Your Success Sweepstakes

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.