Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

Creating different form fields per each ticket

SOLVED
Go to solution
CCS1982
Rookie

Is there a way to have different form fields for each different type of ticket? For example, we have youth admission and chaperone admission tickets. For chaperones, we need their information such as phone number and email. For youth, we just need their names as more often than not they do not have contact information. When I create these two tickets, the phone number and email form fields display for youth tickets. Since this info is required for chaperones, it's showing up as required for youth, too. This creates confusion when completing the form. I cannot ask different questions per ticket. Is there a way?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @CCS1982 ,

 

No, at this time each ticket would see each prompt. Our devs are looking into ways for more ticket field customization for the newer event system. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @CCS1982 ,

 

No, at this time each ticket would see each prompt. Our devs are looking into ways for more ticket field customization for the newer event system. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST