Solved: FB Ad error message - Constant Contact Community

2ndsOut · ‎09-19-2023

I make my edits, and when I click, Submit for Review, I get this red banner no matter what browser I use.: "An unexpected error has occurred. Please retry your request later."

William_A · ‎09-19-2023

Hello @2ndsOut ,

Your most recent, inactive ad couldn't prompt because of an error caused by its original end date being past. I edited the scheduling of the ad to be 1 month, instead of 3 weeks, and was able to resume it without issue. I paused the ad again, to keep it from further budgeting without your explicit sayso.

If you encounter the error again, it might indicate some aspect of what you're trying to change isn't compatible with Facebook's basic requirements. If you continue to encounter that error message, I'd advise going back over our article for creating FB/Insta Ads, to make sure the content of whatever you're editing fits the basic requirements. Otherwise, I'd advise calling in for live, secure troubleshooting of your ad's properties that we can't really do in a public forum.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎09-19-2023

Hello @2ndsOut ,

Your most recent, inactive ad couldn't prompt because of an error caused by its original end date being past. I edited the scheduling of the ad to be 1 month, instead of 3 weeks, and was able to resume it without issue. I paused the ad again, to keep it from further budgeting without your explicit sayso.

If you encounter the error again, it might indicate some aspect of what you're trying to change isn't compatible with Facebook's basic requirements. If you continue to encounter that error message, I'd advise going back over our article for creating FB/Insta Ads, to make sure the content of whatever you're editing fits the basic requirements. Otherwise, I'd advise calling in for live, secure troubleshooting of your ad's properties that we can't really do in a public forum.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

FB Ad error message

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