Solved: trying to upload an article to create an email. It... - Constant Contact Community

L96581 · ‎09-19-2023

im using adobe pdf and that is not working.

William_A · ‎09-19-2023

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

For more info, please see this article.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎09-19-2023

Hello @L96581 ,

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

For more info, please see this article.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

trying to upload an article to create an email. It keeps telling me it doesnt recognize the format.

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Share Your Success Sweepstakes

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.