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trying to upload an article to create an email. It keeps telling me it doesnt recognize the format.

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L96581
Rookie
‎09-19-2023 04:06 PM
0 Votes
‎09-19-2023 04:06 PM

im using adobe pdf and that is not working.

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎09-19-2023 04:17 PM
0 Votes
‎09-19-2023 04:17 PM

Hello @L96581 ,

 

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

 

For more info, please see this article. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
Administrator
‎09-19-2023 04:17 PM
0 Votes
‎09-19-2023 04:17 PM

Hello @L96581 ,

 

Make sure the document you're trying to upload is one of the accepted formats, and isn't some specialty type, or doesn't need to be properly saved / converted within the program you used to build it. Additionally, make sure the document you're trying to upload is 5MB or smaller.

 

For more info, please see this article. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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