Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Facebook Group I Manage Not showing Up When Linking Profile

SOLVED
Go to solution
OneS4
Rookie

Hello,

When trying to link my Facebook, only the page I own is showing up, not the groups I manage. How do I get the groups to show up?

2 ACCEPTED SOLUTIONS
William_A
Administrator
0 Votes

Hello @OneS4 ,

 

Per Facebook's API restrictions, only business pages you're an admin of are available to connect with your Constant Contact account for social monitoring, posting, and metrics.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

user548122
Rookie
0 Votes

I solved it...I went to Facebook "business integration" settings on a web browser. There I was able to change which profiles Constant contact was grabbing. For some reason it was only selecting 1 of 4, the wrong one.

View solution in original post

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @OneS4 ,

 

Per Facebook's API restrictions, only business pages you're an admin of are available to connect with your Constant Contact account for social monitoring, posting, and metrics.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user548122
Rookie
0 Votes

HELP! I recently created a Facebook business page, 2 of them for 2 different non-profits. I already have Instagram, but could not connect them to Constant Contact because of the Facebook rules. I am admin of all profiles. When going to select the profile on CC they do not appear....only another profile which is a car detailing profile I also have. How long after creation does it take for a page to appear on CC as a profile to link??

William_A
Administrator
0 Votes

Hello @user548122 ,

 

You'll need to check to make sure you're properly setup as an admin of those pages ,and that they're explicitly business pages, not any other type. If you're still unsure of your status as admin or the page types, it's recommended you check with Facebook / Meta's support.

 

Related:

Set up your Facebook Page

Add admins to your Facebook Page


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user548122
Rookie
0 Votes

Hi, I created the pages on my personal Facebook, so I would hope that I am the Admin....

user548122
Rookie
0 Votes

I solved it...I went to Facebook "business integration" settings on a web browser. There I was able to change which profiles Constant contact was grabbing. For some reason it was only selecting 1 of 4, the wrong one.

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST