Solved: Re: First Name - Constant Contact Community

JackieO74 · ‎10-11-2022

First Name variable displays right during Preview. But when tested, it uses the name of the sender and not the contact.

what's happening?

William_A · ‎10-11-2022

Hello @JackieO74 ,

The account owner's main contact info will be what the system puts in place of greeting tag info for test sends and previews. If you've inserted the greeting tag properly, this will fill in with the specific contact's info when you do an actual live send.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-11-2022

Hello @JackieO74 ,

The account owner's main contact info will be what the system puts in place of greeting tag info for test sends and previews. If you've inserted the greeting tag properly, this will fill in with the specific contact's info when you do an actual live send.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

First Name

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Share Your Success Sweepstakes

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.