Giving Permission to Users to Send Newsletters

[JHSBoosterClub]

Hi Everyone, My organization has a fantastic volunteer that can currently make newsletters (e.g., has a username and can access our account) but does not have the ability to send them from our understanding. I would like to give them the ability to send newsletters by changing the settings to give them the permission. How do I grant a user the ability to send newsletters? Can I? Would I need to reach out to the Support team during working hours? The latter is tricky for me because I work graveyard shifts in retail. Thank you, everyone. Best reegards, Jory

[William_A · Accepted solution]

Hello @JHSBoosterClub ,

Only account managers and the owner can publish campaigns like sending emails. For a full list of what Managers will have access to in the account, make sure to go through our article on their permission level.

Campaign creators (what you have your volunteer set to) have significantly limited permissions since their sole purpose is to make the campaigns, but not be able to do much in the account that would affect its ability to send, its files, or its contacts.

If you wish to change your volunteer to Account Manager level, your account owner can do so via the My Account page.