Glitch in Announcement Layout email template showing lines on Outlook for Windows

SOLVED
Go to solution
PaulD430
Rookie
0 Votes

Glitch in Announcement Layout email template showing lines on Outlook for Windows

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @PaulD430 ,

 

This is unfortunately a widespread bug with Microsoft Outlook that affects all ESP emails, including those sent through our system. There are currently no legitimate workarounds for this issue, however, it only seems to affect certain Outlook versions. Microsoft is aware of the issue, and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. The primary issue is that the lines are random, the next test or live send, they could end up in different positions or disappear entirely.

That said, there are a couple potential workarounds you could try:

  • Changing the color of your inner background to match the outer background. This way if the lines still try to appear, they'll still be the exact same color and won't be seen.
  • Drag a block like a divider next to the affected block to create a column layout. Add all the affected blocks to one column. Delete the block/divider in the other column, so that the content is back to one column. We've seen this workaround have some success, but nothing is guaranteed due to the sporadic nature of the glitch.

For more info on common display issues in different email programs, such as with color and text formatting, I'd recommend taking a look at this post


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @PaulD430 ,

 

This is unfortunately a widespread bug with Microsoft Outlook that affects all ESP emails, including those sent through our system. There are currently no legitimate workarounds for this issue, however, it only seems to affect certain Outlook versions. Microsoft is aware of the issue, and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. The primary issue is that the lines are random, the next test or live send, they could end up in different positions or disappear entirely.

That said, there are a couple potential workarounds you could try:

  • Changing the color of your inner background to match the outer background. This way if the lines still try to appear, they'll still be the exact same color and won't be seen.
  • Drag a block like a divider next to the affected block to create a column layout. Add all the affected blocks to one column. Delete the block/divider in the other column, so that the content is back to one column. We've seen this workaround have some success, but nothing is guaranteed due to the sporadic nature of the glitch.

For more info on common display issues in different email programs, such as with color and text formatting, I'd recommend taking a look at this post


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST