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Greeting tag showing account owner name

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HarwoodFinancial
Rookie
0 Votes

The greeting tag in my email is not pulling accurate information. 
It keeps pulling the from name instead of the contacts name. 

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @HarwoodFinancial ,

 

When your email is being sent as a test or shown in preview, it will use your from name for the greeting tag. This will become actual contact info when it's sent out live. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator

Hello @HarwoodFinancial ,

 

When your email is being sent as a test or shown in preview, it will use your from name for the greeting tag. This will become actual contact info when it's sent out live. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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