Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Has anyone seen this before? "We could not verify your authenticated Sender Address."

SOLVED
Go to solution
BruceJ258
Constant Contact Partner

I got this message after CC failed to send a monthly newsletter. It then said I needed to contact customer service. Unfortunately, contacting customer service is next to impossible. 

 

1 ACCEPTED SOLUTION
Amanda_G
Employee

Hi @BruceJ258

 

That is an error with your authentication - you will need to speak with our Account Review team to resolve this. Their direct line is 1-866-433-8499. There hasn't been much of a wait time most of the day for any of our departments, so you shouldn't have a difficult time reaching them. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

2 REPLIES 2
Amanda_G
Employee

Hi @BruceJ258

 

That is an error with your authentication - you will need to speak with our Account Review team to resolve this. Their direct line is 1-866-433-8499. There hasn't been much of a wait time most of the day for any of our departments, so you shouldn't have a difficult time reaching them. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BruceJ258
Constant Contact Partner

Thanks Amanda, it took a while but I think we are on the way to resolving the problem. Thank you for your reply. 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST