Higher click-through reporting for a campaign

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Leasing_News
Brand Visionary
0 Votes

Unique click totals changed. On March 11 and 14 the clicks started calculating higher totals, many included when the CC email was sent. 

 

Is there a way to stop those from being counted? For years they weren't counted as they are now

1 ACCEPTED SOLUTION
Amanda_G
Employee
0 Votes

Hi @Leasing_News , 

 

I completely understand. This is usually the result of a security program opening links on the recipient's end. The spam filter will go through and open all the links at the same time to make sure that they are safe before allowing the email to land in the recipient's inbox. These clicks performed by the security program will register on your reporting as clicks by the recipient. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee
0 Votes

Hi @Leasing_News , 

 

I completely understand. This is usually the result of a security program opening links on the recipient's end. The spam filter will go through and open all the links at the same time to make sure that they are safe before allowing the email to land in the recipient's inbox. These clicks performed by the security program will register on your reporting as clicks by the recipient. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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