How to cancel an event registration due to not using Promo Code

[RandyS1329]

I have a number of conference registrations for an event that did not use the Promo Code given to them for the purchase of a conference related golf event. How can I correct? I used to have to cancel and re-enter their information. Since there was a "purchase" on the registration it now will not let me cancel, expecting that a refund needs to be issued first.

[William_A · Accepted solution]

Hello @RandyS1329 ,

You can cancel registrants via the registrants list on the event dashboard. The refund elements you'll need to fully handle through the payment processing platform.