How to fix a blank source field

[user916600]

Sometime in November 2013, it appears that Constant Contact either added the source field or required a contact's source field to be filled in. That field is hard coded and cannot be changed. However, our organization has roughly 60 contacts that we added prior to November 2013 and are still active. Is there a way to update their source field so it's not blank but we can retain their email send and behavior history?

[William_A · Accepted solution]

Hello @user916600 ,

The "source" field is something our system automatically adds, depending on how the contact is added to your account- "Added by You" for manual imports, a named integration if it's one of our official ones, specific coded form type or landing page, other app (externally developed integration), etc.

Is the lack of "source" causing issues with how you manage or send to the contacts? Does exporting those source-less contacts (you just need the emails), then re-importing them force the system to update them as "Added by You?"

[user916600]

I did try to re-import the contacts, but it did not change the "source" and the field remains blank. We have chosen to add a tag to these contacts instead to better identify them.