How to get rid of CAUTION message in emails

AndreG40 · ‎03-24-2021

Our emails are received with a header not editable that I can find in Constant Contact. It reads:

CAUTION: This email originated from outside of the organization. Do not open links/attachments unless you recognize the sender and know the content is safe.

Emails from other organizations I receive do not have this header. Is there something in our list set-up or other variable that I can control to get rid of this message?

John_M · ‎03-24-2021

Hello @AndreG40 ,

Sounds like the client or security program for you is questioning the source of the from address. One thing that can be done is to safelist the from address that you are sending out messages from in your inbox. Below I have provided two links to knowledge base articles for us that cover adding emails to safe sender list and if need be, safe listing within security program.

http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5873-adding-email-addresses-to-a-saf...

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5800-safelisting-constant-contact-w...

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Challenge: Week 3 - Audience Building

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.