How to optimaze an email so it will not to be opened/clicked by a chat bot

[CatherineP896]

Hi All, How I can ensure that a link sent via email is opened only via user clicks from a mail client and not by bots? your feedback is greatly appreciated Kind regards

[CatherineP896]

Hello @CatherineP896 ,

In all honesty, the only suggestion I'd normally have is to swap your authentication to self-authentication since you have your own domain, however your account is already set up as such. Ideally, this would show the security algorithms that emails being sent through us by you are effectively coming directly from you, and avoid triggering the clicks/opens from bots. 

Beyond that, there's not much else you can do from your end. Our devs are constantly trying to identify the various programs that utilize this functionality, so they can set our system to ignore the behavior and triggers from these particular programs. If the click rates continue to be inflated or worsen, then it may be worth calling in. That way our general support or higher level technical team can see if there's any further info that can be gleamed from the content of the emails with you live on the phone, or to see if the domains of the contacts that are seeming to bot-click them show any other particular consistencies we can track.

[William_A]

Hello @CatherineP896 ,

In all honesty, the only suggestion I'd normally have is to swap your authentication to self-authentication since you have your own domain, however your account is already set up as such. Ideally, this would show the security algorithms that emails being sent through us by you are effectively coming directly from you, and avoid triggering the clicks/opens from bots. 

Beyond that, there's not much else you can do from your end. Our devs are constantly trying to identify the various programs that utilize this functionality, so they can set our system to ignore the behavior and triggers from these particular programs. If the click rates continue to be inflated or worsen, then it may be worth calling in. That way our general support or higher level technical team can see if there's any further info that can be gleamed from the content of the emails with you live on the phone, or to see if the domains of the contacts that are seeming to bot-click them show any other particular consistencies we can track.