Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

I am not receiving test emails. I get the success message but the email never arrives.

SOLVED
Go to solution
JillF640
Rookie
0 Votes
 
1 ACCEPTED SOLUTION
William_A
Administrator

Hello @JillF640 ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication if your organization has its own domain, rather than using a free domain address like Gmail, Yahoo, or AOL for sending. Our Delivery team can assist with any questions regarding this functionality. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @JillF640 ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication if your organization has its own domain, rather than using a free domain address like Gmail, Yahoo, or AOL for sending. Our Delivery team can assist with any questions regarding this functionality. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST