Solved: I can't add a new user! - Constant Contact Community

LizR225 · ‎09-01-2022

It says this email is already being used and that's not true!

William_A · ‎09-02-2022

This messaging is because the people in question are currently using the email addresses you're trying to add as usernames for other accounts they're on. They'll need to login to the other accounts they're on, and update their usernames on those other accounts so that you can add their emails to your account.

If you they further assistance with updating their other accounts' usernames, I'd advise having them call general support to provide their emails, confirm security permissions live, and work with the agent to administratively update those other usernames.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎09-02-2022

Hello @LizR225 ,

This messaging is because the people in question are currently using the email addresses you're trying to add as usernames for other accounts they're on. They'll need to login to the other accounts they're on, and update their usernames on those other accounts so that you can add their emails to your account.

If you they further assistance with updating their other accounts' usernames, I'd advise having them call general support to provide their emails, confirm security permissions live, and work with the agent to administratively update those other usernames.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Not confident at all	Votes: 10
Somewhat unconfident	Votes: 1
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Very confident	Votes: 1

I can't add a new user!

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