I need to change email

SOLVED
Go to solution
BGCSCV
Rookie
0 Votes

It does not allow me to change email from  to . Please make this change. The marketing email no longer exist.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @BGCSCV ,

 

It looks like you've updated your main account email to the new address, but the old address is still being used for the reply-to and billing address. You can make those changes by editing an email to have the new reply-to address, and editing your Billing account settings to have the new address. Once those have been made the new addresses, you can remove the old one from your account settings.

 

If you still need assistance, please call our phone support so they can confirm security permissions and make these updates manually for you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @BGCSCV ,

 

It looks like you've updated your main account email to the new address, but the old address is still being used for the reply-to and billing address. You can make those changes by editing an email to have the new reply-to address, and editing your Billing account settings to have the new address. Once those have been made the new addresses, you can remove the old one from your account settings.

 

If you still need assistance, please call our phone support so they can confirm security permissions and make these updates manually for you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST