Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Importing contacts

ChristaC54
Rookie
0 Votes

I've tried to import contacts from an excel file and it's only importing 29/33 contacts. Why?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @ChristaC54 ,

 

Without seeing the file itself, I can't really speak for certain what the issue is. However, based on your recent import/export activity, you actually imported 30 new contacts, then you've repeatedly updated 3 or 29 contacts that already exist in your account. Based on that, I'd surmise that some of those 33 you're trying to bring in are the exact same contact.

 

If you'd like for us to look into this further, please reply to the @ mention email you receive from this response with your username and contact list included, so we can securely receive and view it. Or you can call our general support for live, 1:1 assistance and troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST