Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

Inquiry | Email Campaign Timing & Contact List

SOLVED
Go to solution
user89899
Rookie

Hi,

1. I would like to inquire about the timing settings for our email campaigns in Constant Contact. We have set our trigger to "when a contact joins a list" and scheduled the first email to be sent at 6 AM CST, with a 1-day delay for each subsequent email over a series of 30 emails. Our goal is for each email to be received strictly in the morning at the specified time. Is this something we can achieve with Constant Contact?

 

2. Additionally, I would like to understand how the trigger "when a contact joins a list" works. Will our campaign send immediately if we add contacts to the list after activating it, or is it effective for contacts already in the list once we activate the campaign?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @user89899 ,

 

Regarding the first point, at this time the Automation Path doesn't have a setting for specifying delivery days of the week or times of day. Automations currently are set to send out around 10am Eastern US Time for non-hour time delays. APBs can have up to 50 steps, which do include the delays and conditional splits. Therefore the technical maximum number of emails in an APB would be 25. To have 30 steps would require an additional APB being setup to trigger after X number of days.

 

For your second point, "when a contact joins a list" triggers, this will occur from the following: 

  • Is manually added to a different list - This happens if you remove a contact from one list and add them to a new or existing list, or if you leave your contact on a list and add them to another list.
  • Updates their profile - This happens when a contact clicks the "Update Profile" link in an email footer and chooses to be part of a different list that they weren't already a part of.
  • Is automatically added to a new ecommerce list - This happens when a customer engages with your ecommerce store and their status changes because of their shopping activity. When your contacts are next synced through the ecommerce integration, they're moved to a different list based on that activity.

This will also occur for sign up form additions, however this will not trigger from you manually re-adding a contact to a list they're already in, nor for a contact signing up for the same list they're already in.

 

Another thing to keep in mind is that different plan types allow for different amounts of customization and available triggers. Make sure you're subscribing for a plan that works for your needs. I'd recommend the following articles for setting up your automation paths:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user89899 ,

 

Regarding the first point, at this time the Automation Path doesn't have a setting for specifying delivery days of the week or times of day. Automations currently are set to send out around 10am Eastern US Time for non-hour time delays. APBs can have up to 50 steps, which do include the delays and conditional splits. Therefore the technical maximum number of emails in an APB would be 25. To have 30 steps would require an additional APB being setup to trigger after X number of days.

 

For your second point, "when a contact joins a list" triggers, this will occur from the following: 

  • Is manually added to a different list - This happens if you remove a contact from one list and add them to a new or existing list, or if you leave your contact on a list and add them to another list.
  • Updates their profile - This happens when a contact clicks the "Update Profile" link in an email footer and chooses to be part of a different list that they weren't already a part of.
  • Is automatically added to a new ecommerce list - This happens when a customer engages with your ecommerce store and their status changes because of their shopping activity. When your contacts are next synced through the ecommerce integration, they're moved to a different list based on that activity.

This will also occur for sign up form additions, however this will not trigger from you manually re-adding a contact to a list they're already in, nor for a contact signing up for the same list they're already in.

 

Another thing to keep in mind is that different plan types allow for different amounts of customization and available triggers. Make sure you're subscribing for a plan that works for your needs. I'd recommend the following articles for setting up your automation paths:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST