Insert a video into an email

[S3_AeroDefense]

I put the correct Vimeo link to insert a video. I also connected my Vimeo account.. and Im still getting this message: "Oops! We can't find that link. Check the URL or reach out to our support team for more information." The URL is accurate

[William_A]

Hello @S3_AeroDefense ,

For some troubleshooting:

• Have you checked the settings for the Vimeo video to see if there's anything that would be keeping it from being fully public?
• Is there any coding in its share url that can be removed (i.e. a ? followed by a bunch of other letters, numbers, and symbols)?
• Does the URL on its own open in an incognito / private browser without requiring you to login?
• Are you able to insert the URL as a link (text, image, or button), and have it open in an incognito tab without error, or without having to login first?

See also:

Text links

Image links

Button links