Is not working my partners never get my emails

[user440110]

Hello My business partners complains that they never got my emails. your platform doesnt work

[William_A · Accepted solution]

Hello @user440110 ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. If you're setup for self-authentication and your emails aren't going through for internal emails, we'd advise checking your current SA setup, or checking your network / organization's security protocols.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.