Issue with pictures dissapearing

[PatriciaK645]

I am working on an email. The pictures I had placed in the email all disappeared.

They are no longer in the email where I put them. When I try to insert them into the empty space (there is just a blank white section with the photo options still available when click or hover) I am able to walk through the process but the insert does not work.

Please help ASAP.

[William_A]

Hello @PatriciaK645 ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting.

Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools, and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem.

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[PatriciaK645 · Accepted solution]

I was able to rectify the issue by switching to Chrome browser. Originally I had been using Safari. 

Thank you!