Issues with Email Delivery via Constant Contact

[ChristnaS]

Hi, 

Some of our recipients are still experiencing issues receiving emails in their inbox. For instance, a colleague mentioned that while she initially received the emails, they started going to her Junk Mail folder, and now she isn’t receiving them at all.

Is this a common occurrence with Constant Contact emails? Could you provide some insight into why this might be happening and how we can resolve it?

Thank you for your help, and I look forward to your guidance.

[William_A · Accepted solution]

Hello @ChristnaS ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's typically best to use self-authentication if you have your own domain.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.