Summarize Your Email with AI When Posting to Social Media

LIVE CHAT needs ability to directly connect or transfer to appropriate support.

JustinS0202
Rookie
0 Votes

If a tech problem arises, LIVE CHAT has been useless every time.  Go through motions, always ends with - "You need to contact customer support"....They need the ability to directly connect customer with appropriate help.  

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JustinS0202 ,

 

Similar to how Community & Social Care can't handle all issues online if they require further live troubleshooting, screensharing, or live confirmation of permissions, Chat support may not be able to resolve the issue and will suggest a call-in. If you're unable to call yourself, you can make a request for a callback case. Depending on case and call queues, it will likely be quicker to call directly than rely on a callback case.

 

You're also free to ask your question in the Community's Questions & Discussions board, or send us a direct message on either X or Facebook. If we're unable to fully address the issue - particularly if it's something requiring the Review team, discussion of explicit account billing details, or an integration issue that our Tier 2 team needs to handle - then we can setup a callback case, or provide direct contact info for the relevant team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 19
Achieve Your Goals with Multi-Channel Marketing Campaigns
2PM - 3PM EST
OCT 02
Constant Contact Community Walkthrough and Demo
2PM - 2:30PM EST