Solved: Linked items on a campaign now appear as a downloa... - Constant Contact Community

ElaineR661 · ‎04-25-2024

I used a campaign template with a link but when I clicked the link to open it, it appears as a download in the upper right hand side of my desktop. Is this a new way links appear now? Previously, they just popped up on the screen without having to access your download folder. Please help!

Thank you,

William_A · ‎04-25-2024

Hello @ElaineR661 ,

This is entirely dependent on the settings of the email program, browser, and device. On mobile email apps, a clicked document link will typically download the file. On desktops, whether the linked file downloads, redirects, or both is entirely dependent different settings between all those systems. This isn't something that can be set for the email link itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎04-25-2024

Hello @ElaineR661 ,

This is entirely dependent on the settings of the email program, browser, and device. On mobile email apps, a clicked document link will typically download the file. On desktops, whether the linked file downloads, redirects, or both is entirely dependent different settings between all those systems. This isn't something that can be set for the email link itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

ElaineR661 · ‎04-29-2024

thank you!

Nick_S · ‎04-29-2024

Hi @ElaineR661,

I'm glad Will's answer helped. Please let us know if we can assist you with anything else!

Content Manager

Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.

Linked items on a campaign now appear as a download?

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.