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Linked items on a campaign now appear as a download?

Marketing Expert
0 Votes

I used a campaign template with a link but when I clicked the link to open it, it appears as a download in the upper right hand side of my desktop.  Is this a new way links appear now? Previously, they just popped up on the screen without having to access your download folder. Please help!


Thank you,

0 Votes

Hello @ElaineR661 ,


This is entirely dependent on the settings of the email program, browser, and device. On mobile email apps, a clicked document link will typically download the file. On desktops, whether the linked file downloads, redirects, or both is entirely dependent different settings between all those systems. This isn't something that can be set for the email link itself. 

William A
Community & Social Media Support
Marketing Expert
0 Votes

thank you!

0 Votes

Hi @ElaineR661,


I'm glad Will's answer helped. Please let us know if we can assist you with anything else!

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