Linking an email address

[KellyK6689]

I am just trying to create a link to an email address but when I test out the message, I get an error - "The specified procedure could not be found." 

This should be an easy link to create...the link looks like: mailto: and the email address... What is wrong? 

[William_A]

Hello @KellyK6689 ,

Make sure you're setting up the link correctly when constructing your email. You're not going to be doing the webpage option and typing out "matilto:," you're going to be explicitly selecting the email option for linking.

[PFMA]

The same thing is happening to me. I know how to enter the links - we send notices out daily, but I keep getting that error message whenever I try to do an email address. I even deleted and retried, but it still does not work.  I cheked a different email blast that a coworker sent out earlier today and the same thing happens.

[William_A]

Hello @PFMA ,

Is the issue occurring when you're actually inserting the mailto: link, or when you're attempting to open it in your email program? If it's an issue occurring in your email program, that's indicating the email program isn't working correctly with the mailto: link. When I checked your account, and test sent several of your emails, all the mailto: links I tested opened a new email to compose as expected.

[PFMA]

It's happening when I attempt to open it in Outlook. Nothing has changed that I am aware of, so I'm not sure why I am getting the message. I did reach out to my coworker to see if is is happening on his end, as well, but have not yet heard back. Just thought it was odd.

[PFMA]

My apologies - my coworker just replied and it is working fine for him. I did have a non-related computer issue that was resolved yesterday by our IT folks - perhaps that has affecting my settings somehow. I will reach out to them about it. Thank you for your quick reply, btw. Greatly appreciate it!

[Nick_S]

We're happy to hear the issue was resolved (or will be shortly), but if you still need more assistance please don't hesitate to reply back to this thread!

[KellyK6689]

It was an issue with my computer or my Outlook; it wasn't Constant Contact. Annette, I hope you got your problem resolved also! Thanks, Nick, for your help. My IT fixed my Outlook, I am good to go now.