Lists not syncing or appearing in Wordpress

[ATTConcepts]

I installed the Constant Contact Wordpress plugin, had my lists in my email sign up form sync'ed and no issues. Suddenly my lists all disappeared in Wordpress. I tried sync'ing my lists with CC; nothing. I tried creating new lists in Wordpress, and they appear in the "lists" section, but when I go to create a form and add the newly created lists to the form, only one of the 5 lists show up. I'm currently on a free trial because I wanted to try CC before I spent the money and this honestly has been a pretty aggravating experience so far. Any thoughts or anyone experiencing the same issue? I'm wondering if I need to delete the plugin and reinstall.

[William_A · Accepted solution]

Hello @ATTConcepts ,

As part of the troubleshooting process, yes I would recommend uninstalling and reinstalling. If you continue to have issues though, I'd advise either:

• calling our general support, and requesting a transfer to the Tier 2 integrations support team
• reaching out to the plugin's support page on Wordpress