Solved: Manually resubscribe a contact - Constant Contact Community

CS_Parks · ‎10-02-2023

CC is not allowing me to resubscribe a contact who wants to resubscribe. Says you can create a contact with this email but it can't be added to any lists nor can you send an email. So I don't even have the option to send an invitation to resubscribe.

William_A · ‎10-03-2023

Hello @CS_Parks ,

If a contact has been marked as unsubscribed from you, and you're unable to go through the resubscription process, then there's a couple alternative paths you can take. The easiest method would be for the contact to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-03-2023

Hello @CS_Parks ,

If a contact has been marked as unsubscribed from you, and you're unable to go through the resubscription process, then there's a couple alternative paths you can take. The easiest method would be for the contact to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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