Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

Many subscribers not receiving emails. Zero Bounces

acupunctureismylife
Rookie
0 Votes

We have over 600 subscribers but when we send out emails only 400 emails are being sent. None of these have been labeled as bounces. Why are the remainder of our subscribers not receiving emails and how can we fix this issue?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @acupunctureismylife ,

 

I checked your latest and the list it was sent to. The number of contacts in that list matches the number of Sent contacts. Therefore, there wouldn't be a way for the system to be sending to the 600-some contacts you're expecting, since you're not sending to a list or lists with enough unique contacts to equal that number. 

 

I'd advise checking your list's number of contacts, and consider adding additional contacts or selecting other lists when scheduling your emails, if you're wanting to send to more contacts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST