Many subscribers not receiving emails. Zero Bounces

acupunctureismylife
Rookie
0 Votes

We have over 600 subscribers but when we send out emails only 400 emails are being sent. None of these have been labeled as bounces. Why are the remainder of our subscribers not receiving emails and how can we fix this issue?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @acupunctureismylife ,

 

I checked your latest and the list it was sent to. The number of contacts in that list matches the number of Sent contacts. Therefore, there wouldn't be a way for the system to be sending to the 600-some contacts you're expecting, since you're not sending to a list or lists with enough unique contacts to equal that number. 

 

I'd advise checking your list's number of contacts, and consider adding additional contacts or selecting other lists when scheduling your emails, if you're wanting to send to more contacts.


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William A
Community & Social Media Support
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