Microsoft Quarantining Emails

[PrimeMLS]

I see based on a search that this has happened in the past and been "resolved" by CC Dev teams, but the issue seems to have never fully resolved and is how happening often. How can we get this resolved once and for all? The answer cannot be "call your IT department to check your settings" because I do not use CC to email my company and I cannot tell 10,000+ customers to call their IT departments. They simply won't do it and will miss pertinent information as our open rates decline. I have our monthly newsletter going out Friday and would like to be confident this is getting to everyone on my list.

[William_A · Accepted solution]

Hello @PrimeMLS ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's typically best to set up additional authentication for your emails, such as self-authentication if you have your own domain.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.