Missing records after contact import

[user80437]

I'm importing contacts from an Excel spreadsheet, but after import, there are records missing from the list.  For example, I imported a list of lapsed members from Excel (five members total), and when it is done, I get the message "Import complete.  5 contacts were updated."  However, the lapsed member list only shows a total of 3 contacts.  I tried importing a second time to the same list, with the same results.  I attached a screenshot below, note the green message bar that says 5 contacts were updated, but the Lapsed Member list only shows 3 contacts.  Has anyone else experienced this, and have you found a resolution?

[Caitlin_M]

Hi @user80437. I have removed the image you included in your original post as it contains account information.

 Since we do not have access to the file you uploaded, we're not able to easily determine why the full list did not upload. There are a few reasons why it can occur such as the contacts being unsubscribed or the address is not formatted correctly like not belonging to the primary email column.

If you would like for us to further investigate this, please email the file to communitysupport(at)constantcontact(dot)com with the file, your username, and a reference to this post. Thank you!

[user80437]

Thank you for your response, I appreciate the quick reply.  All the fields were formatted the same, but when I clicked into the details for more information, I saw a message that said one of the contacts was not uploaded because they had previously unsubscribed.  When I downloaded that file, I saw that both of the missing contacts were listed, so apparently they had both unsubscribed previously.