Solved: Multiple Auto Sends for Subscription - Constant Contact Community

tilexdesign · ‎12-08-2020

Hello! I have two auto-sends set up for new subscribers.
The first autosend is a single "welcome" email, and the second is a 6 part series.
I just launched today, and it appears that the single welcome email hasn't been sent to two new subscribers, but the first email of the auto-series has.

Do lists not recognize two different "new subscribe" triggers?????

Or is my only solution to add the welcome email into the series?

William_A · ‎12-08-2020

Hello @tilexdesign ,

When it comes to automation, if a specific list is selected to receive emails from a series, this will override any welcome emails set up for the same list.

With that in mind, you'll probably need to copy your current automation series to incorporate the currently separate welcome email. Once you gotten it added, you can activate the new series, disable the previous one, and disable the welcome email.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎12-08-2020

Hello @tilexdesign ,

When it comes to automation, if a specific list is selected to receive emails from a series, this will override any welcome emails set up for the same list.

With that in mind, you'll probably need to copy your current automation series to incorporate the currently separate welcome email. Once you gotten it added, you can activate the new series, disable the previous one, and disable the welcome email.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Multiple Auto Sends for Subscription

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