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Multiple opens of an email

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AJR_Filtration
Rookie
‎07-11-2022 10:11 AM
0 Votes
‎07-11-2022 10:11 AM

If a campaign recipient forwards an email and the new receiver opens it, does it count as an open by the original recipient?

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1 ACCEPTED SOLUTION
Amanda_G
Employee
Employee
‎07-11-2022 06:41 PM
0 Votes
‎07-11-2022 06:41 PM

Hi @AJR_Filtration , 

 

That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Amanda_G
Employee
Employee
‎07-11-2022 06:41 PM
0 Votes
‎07-11-2022 06:41 PM

Hi @AJR_Filtration , 

 

That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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