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Need to include Industry standard data too

QiNotes.net
Rookie
0 Votes

Constant Contact custormer service seems to have changed recently. The phone representatives are not native English speakers, for one, and are therefore harder to understand.  Also when I see my impact data, you no longer provide industry standard measurements as a comparison. That information is vitally important for us to know within the categories of Opens, Click-throughs, and knowing what kind of traffic various click-through buttons are generating.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @QiNotes.net ,

 

We have phone and other support channels with US-based agents, as well as agents abroad. 

 

If your account isn't reflecting an industry average to compare your rates to, you can set this via the Welcome Page of your account. For step-by-step and visual guidance on this process, I'd recommend following along with our main article on the topic- also available via the Help tab in your account. 


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William A
Community & Social Media Support
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