New account can't send to recipient list

[SteveK2902]

We just signed on, we are in the free trial. We created a mailing list with a little over 1500 email addresses. Is there any particular reason why we can't run a campaign?  When we go to schedule it to run, the box is greyed out and we can't select our list. I'd just as well skip the free trial and get the $40 subscription if it means you'll unlock this program and allow us to use it. I mean, what good is a trial if we can't trial it?  Does it work or not?

[Zoe_H]

Hello @SteveK2902,

As you can see on the scheduling page, you only have 99 contacts you can send too remaining until May 6th. When you start a trial, you can only send up to 100 email addresses during the entire trial. If you need to send too more than that now, please upgrade your account. Thanks! 

[SteveK2902]

I figured that, which is why I was trying to upgrade my account and it does not let me do that either. Neither of the plans are active to click on and go to next steps. I would love to start with the $40 basic plan and see how well the platform works for me before going further, and, for now I don't see going much more than 2,000 email contacts. Someone can reach out to us and get us signed up we are ready.

[Zoe_H · Accepted solution]

Hello @SteveK2902,

Please follow the steps listed here to upgrade your plan, and if those steps are not working please give us a call tomorrow during regular business hours for more assistance. Thank you!