Not on list but still getting emails.

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LeeP89
Campaign Collaborator

I have a distressed widow asking me to stop sending emails to her late husband's email address. There is no sign of him on my mailing list, even as unsubscribed.  he has copletely disappeared. How can I remove someone who is not there?  

Hre is proof he is still receiving emails   

envoyé : 6 mai 2022 à 17:24
de : LEE PASCOE <lamethodesilva@gmail.com>
à : jean-marie.grialou@wanadoo.fr
objet : Méditaton pour la Paix

1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @LeeP89,

 

It sounds like that email address is being forwarded your emails. I do apologize but you won't be able to control that from happening, as it is an action taken outside of Constant Contact. To ensure this person does not receive anything directly from you and your account, you can upload the email address as an unsubscribed contact. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @LeeP89,

 

It sounds like that email address is being forwarded your emails. I do apologize but you won't be able to control that from happening, as it is an action taken outside of Constant Contact. To ensure this person does not receive anything directly from you and your account, you can upload the email address as an unsubscribed contact. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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