Number of Opens

JulieL162 · ‎10-05-2022

For the past few months the amount of OPENS has dropped dramatically. We used to have 40-50% rate, but has now dropped to 3-5%. Does Constant Contact know why this would be happening? Thank you.

William_A · ‎10-05-2022

Hello @JulieL162 ,

I would recommend speaking with our delivery team , as that dramatic of an open rate decrease screams delivery issues to me. One thing that I immediately noticed was that you have your own domain, so you may want (or need) to consider switching to self-authentication to ensure the best delivery.

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William A
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