Solved: Over 7K contacts in unsubscribed list in one day - Constant Contact Community

MollyM229 · ‎02-16-2022

I was looking at my unsubscribe list and I noticed something odd -- on one specific date and time, about 7K+ contacts were unsubscribed. What could have possibly caused this?

William_A · ‎02-17-2022

Hello @MollyM229 ,

An unsubscribe of that size was likely performed by the account owner or a manager uploading a list of contacts for the explicit purpose of unsubscribing them from your account. This can be done for a number of reasons, the most common being:

to maintain unsubscription records when moving to our services from another email service provider
as requested by our Review / Compliance teams due to the inclusion of the particular contacts in your account being non-compliant for any number of reasons

See also:

Enabling advanced email permissions in account

Unsubscribed contacts overview

Review numbers and hours

Constant Contact's Email Permissions Policy

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William A
Community & Social Media Support

View solution in original post

William_A · ‎02-17-2022

Hello @MollyM229 ,

An unsubscribe of that size was likely performed by the account owner or a manager uploading a list of contacts for the explicit purpose of unsubscribing them from your account. This can be done for a number of reasons, the most common being:

to maintain unsubscription records when moving to our services from another email service provider
as requested by our Review / Compliance teams due to the inclusion of the particular contacts in your account being non-compliant for any number of reasons

Over 7K contacts in unsubscribed list in one day

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