PDF File will not upload

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HaileyD9
Rookie
0 Votes

I have a 14 page pdf document that is about 20,000 KB. When I try to upload it fails because "files must be smaller than 5 MB." I have tried uploading while editing an email and also directly into the library. with either method, I receive the same error.

1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @HaileyD9,

 

Thank you for reaching out to the Community! That error is correct as 20,000 KB is larger than 5 MB. You may want to use a third party software to reduce the size of your file before you upload it into the account. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @HaileyD9,

 

Thank you for reaching out to the Community! That error is correct as 20,000 KB is larger than 5 MB. You may want to use a third party software to reduce the size of your file before you upload it into the account. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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