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POLL Responses - "Unidentified"

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LisaP2740
Rookie
‎06-01-2022 05:24 PM
‎06-01-2022 05:24 PM

Why do some Poll responses show as "Unidentified"?

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎06-01-2022 05:40 PM
‎06-01-2022 05:40 PM

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎06-01-2022 05:40 PM
‎06-01-2022 05:40 PM

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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