Solved: Prepare images for upload - Constant Contact Community

Longwood_Arts · ‎09-15-2023

My picture are always uploaded on their side and I can't change them. What's the deal?

William_A · ‎09-15-2023

Some devices (particularly Apple ones) will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎09-15-2023

Hello @Longwood_Arts ,

Some devices (particularly Apple ones) will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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