Announcing our brand new Campaign Builder!

Problem Receiving email from constant contact to hotmail address

SOLVED
Go to solution
UPC-Communications
Rookie
0 Votes

One of our members doesn't receive emails. They received the first couple emails and then it stopped. They have a hotmail account. We also have a person with a gmail account that has the same issue.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @UPC-Communications ,

 

Here are some general best practices for delivery.

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's a best practive to setup self-authentication within your account, if you have your own domain.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @UPC-Communications ,

 

Here are some general best practices for delivery.

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's a best practive to setup self-authentication within your account, if you have your own domain.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (72%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST