Problem Receiving email from constant contact to hotmail address

[UPC-Communications]

One of our members doesn't receive emails. They received the first couple emails and then it stopped. They have a hotmail account. We also have a person with a gmail account that has the same issue.

[William_A · Accepted solution]

Hello @UPC-Communications ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's a best practive to setup self-authentication within your account, if you have your own domain.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.