[RESOLVED] System issue 8/29/24 - Unable to edit partner campaigns

[Momat32]

I just worked hours on a draft newsletter and now am getting this message if RED when I try to get back in to edit it: 
Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE_LAYOUTS')

HELP!

[Momat32]

@Momat32 @BooneCoMIBOR @user071796 @user32795 @MariaS0158 @PenChamber @user68000 @CathyB44 @JacquelineD095 @LindaM75770 @AnnieO941 @PlanItWild @Taylor587 @HolyAngelsChurch @user9572115 @PaulS2859 @DevorahK8 @RobertT33 @user4401100 @ChristopheM09428

Hi all. We sincerely apologize for the errors you experienced overnight when editing or saving your campaigns. The issue was detected by our product teams who worked tirelessly overnight to fix it. It was resolved around 2:15am ET. You should be able to access your campaigns as normal. Please let us know if you are continuing to see this exact error message. Thank you.

[AnnieO941]

Same error problems "Cannot read properties, etc." occurring --PLEASE FIX - Ongoing technical issues every week it seems. So frustrating-- Emails have to go out!!

[LindaM75770]

I logged in on my phone. While I can't edit my newsletter campaign, I can view it. I went to my laptop and found that I can't edit but I can preview my campaign and see that my changes from this afternoon are saved.  Also, when I logged in on my phone, a message was broadcast  'You have emails that need review . Some of your emails won't work after Sept 1. Log in on your desktop to see the affected emails.'  I haven't found anything specific on my laptop other than I can't edit my campaigns. No email notifications or solutions.

[PlanItWild]

Same! Need to get an email out pronto!!!

[JacquelineD095]

It looks like it is working now I just got in to edit

[JacquelineD095]

NOPE - Scratch that. It is still not working still same message. Boo.

[Taylor587]

I just had the same issue. If you go to the marketing tab>all campaigns, go to the campaign but don't click on it.  Go to the three dots to the right and schedule the email from there. If you have already created the campaign and it's ready to schedule and go out, if you're not finished with it, i'm not sure what to tell you. 

*I was giving me a different error code (something about fix account settings) when I tried to schedule it via this method, I did this 3 x (went to all campaigns and did the three dots, and attempted to schedule) and it finally worked. Not sure if I just got lucky, but I hope it works for you.

[JacquelineD095]

I was able to click on the title of my email from the home page to edit the email and schedule it from there. The edit option and three dots from the home page were giving me the error on that particular draft.

Just now I went back to click the title of another draft and got that same error. So not sure why I was able to get in to the one draft.

[HolyAngelsChurch]

We are also having the same issue. I tried different browsers and got the same message. I tried copying and pasting a previous email, and I got the same message. I also tried starting from scratch and got the same message. It appears to be a glitch from Constant Contact. I hope Constant Contact fixes this issue soon. 

[user32795]

me too

[MariaS0158]

I am getting the same message.  Has anyone figured out how to get it resolved?

[user9572115]

I cannot access a draft newsletter.  I get the following message

Please help!  I noticed that quite a few other people have experienced the same issue.  I did try to copy the campaign, it did copy, but got the same error when trying to open it.  Also, the Preview works, but you cannot send a test campaign.

[PaulS2859]

Anyone getting this and know how to resolve?

Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE

[DevorahK8]

 

[PatriciaBeckerYogaandNutritionCoach]

can't copy previous newsletters without strange error. tryed 6 times. . When will it be fixed

[RobertT33]

The following error message started to show everytime try to edit newsletter. Thanks for any suggestions!

alertCircle icon

Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE_LAYOUTS')

[JohnJ989]

Does anyone know what this means? I've been working on this email for about 2 weeks. And this is the first time I've seen this message. It does not allow me to open the email anymore.

Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE_LAYOUTS')

[user802278]

I am having the same problem. When I select the "continue" button the message says "Unable to save your document at this time. Our team has been notified. Please wait a few minutes and try again." I have been refreshing the page for the past hour, but the message continues.

[QuinnC48]

does anyone know why I can't edit a campaign?

[user4401100]

Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE_LAYOUTS')

[ChristopheM09428]

What a nightmare it is to use this app. All day I have had the weirdest alert messages and now this one..

[ChristopheM09428]

What does this mean?

[ChristopheM09428]

And of course, no support when you need it the most

[KeithH245]

What is this? "Cannot read properties of undefined (reading 'PARTNER.FEATURE_LOCKABLE_LAYOUTS')"

[Caitlin_M]

@KeithH245 @ToniP86 @PatriciaBeckerYogaandNutritionCoach @DebraF164 @CraneandCrowScottsdale @PeggyK884 @RobertaD9 @SandraL097 @user802278 @MarilagM3 @JohnJ989 @LWVofGrtrLosAngeles @QuinnC48 

Hi all. We sincerely apologize for the errors you experienced overnight when editing or saving your campaigns. The issue was detected by our product teams who worked tirelessly overnight to fix it. It was resolved around 2:15am ET. You should be able to access your campaigns as normal. Please let us know if you are continuing to see this exact error message. Thank you.

[MarilagM3]

I am receiving this error. I cannot even edit the email template and send emails to my subscribers. Please fix this asap