Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!

Re: Event Invitation

DeWynnN7
Constant Contact Partner
0 Votes

After editing registration information, Constant Contact creates another invitation.  I can't figure out how to delete the additional invitation, so my email recipients will receive 2 invitations.  There has to be an easy way to delete one of the invitations' but I surely can't figure it out.  Really frustrated!

 
1 REPLY 1
William_A
Administrator
0 Votes

Hello @DeWynnN7 ,

 

Can you elaborate on what's being edited regarding the registrants? Is editing their payment or registration statuses, or editing certain contact details that's resulting in the invitation being re-sent? Is it it only occurring with specific registrants / contacts? Is the additional invitation going to all registrants, or just the ones edited?

 

Is the erroneous invitation merely being copied when you make any edits? Or is it completely self-scheduling - i.e. already in scheduled / sent status (not draft) by the time you see it? If it's only in scheduled, are you able to un-schedule it like any other normal event-email?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST