Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Reaching out to people who are Awaiting Confirmation

SOLVED
Go to solution
SanFranciscoArtsCommission
Rookie

Hi - So we have a pretty big number of people who are "Awaiting Confirmation," some of whom have clearly missed the confirm subscription email and have been in this Awaiting Confirmation limbo for a while. How can I send them an email confirming their subscription? There seems to be no way to do so and so how on earth am I supposed to get them to confirm without being able to contact them? 

The only option I can see is to export the list and email them on my own. It baffling to me that there doesn't seem to be a way to do this via Constant Contact. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @SanFranciscoArtsCommission ,

 

Since Awaiting Confirmation has legal and compliance-related aspects to it, once a contact is in Awaiting Confirmation, they'll either need to click the link in the confirmation email, or sign up directly through a sign up form to get signed back up and have the email re-sent.

 

The easiest method for a contact to reconfirm their COI to you, would be through one of your sign up forms. You're also welcome to contact our Review team for additional insight regarding your specific Awaiting Confirmation contacts, and how best to get in touch with them to confirm their subscriptions.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @SanFranciscoArtsCommission ,

 

Since Awaiting Confirmation has legal and compliance-related aspects to it, once a contact is in Awaiting Confirmation, they'll either need to click the link in the confirmation email, or sign up directly through a sign up form to get signed back up and have the email re-sent.

 

The easiest method for a contact to reconfirm their COI to you, would be through one of your sign up forms. You're also welcome to contact our Review team for additional insight regarding your specific Awaiting Confirmation contacts, and how best to get in touch with them to confirm their subscriptions.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST