Reason for variance between Subscribed list and Sent (when sent to all) ?

HollyD3
Rookie
0 Votes

Good afternoon, 

Our contacts indicate we have 3600 subscribers, when I send an email campaign report indicates 3023 were sent.

I wanted to identify the 577 that were NOT sent. Thought I would export full subscribers - 3600 - and then export the Sent, but when I click the all on the Sent report it jumps up to the full total. 

The full list 3600 shows all active - this is a week after clearing bounce and suspended lists - no flags. 

Send indicates it is send 99.7% yet total sent  

 

From the Campaign Report: 3023 SentRaw Report.PNG

 

 When I attempt to create list of Sent, and click the box to select all records, the item count increases to 3,602

Raw Report Exp.PNG

What would be the variance? 

I appreciate any suggestions. 

Thank you

 

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @HollyD3. I looked at your reporting and I'm not seeing the same thing happen on my end when selecting all sends. Is it still appearing with a higher number now? Also, if you add the c contacts to the list anyways, does this list have the lower number? 

--

Caitlin M.
Community Manager
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST