Recall or live edit Sent email campaigns

[CentralExchange]

How do I recall or live edit email campaigns that have already been sent?

Constant Contact makes it WAY TOO difficult to actually talk to a representative instead of a machine.

[Caitlin_M]

Hello @CentralExchange. It looks like you may have called into our Support team shortly after posting here but I wanted to reply in case another customer has a similar question.

Once an email has been sent, we are not able to recall it. You are able to unschedule campaigns that are scheduled to go out. If you did want to make changes to a sent email, you can make a copy of the campaign, make your changes and then send it to your contacts. 

[HOTInternalComms]

Will this resend to everyone all over again or will it only send to those who have not yet opened the email?

[Jon_G]

Hello @HOTInternalComms ,

You are correct! If you make a copy of the email and schedule it to a list, it will send the campaign to all the contacts within that list even though some might have already received it. 

If you would like to send the campaign to those contacts who didn't open your campaign, then I would suggest creating a list of contacts that did not open and the scheduling the campaign to that list.

[AllianceON]

I have the same problem. There was a misspelling of someone's name in a newsletter I sent yesterday. I don't want to re-send it to. What I would like to be able to do is fix the copy that resides on the Constant Contact website so that at least when someone clicks "view in your browser" it would bring them to a corrected version. 

[ScotM1]

This would be such a simple solution and really don't understand why Constant Contact has not made this possible.

[JennyR350]

I too would like to be able to edit the copy of an existing email campaign is this simple task not possible? Are we able to add to a campaign or do we have to copy make our additions and restart the campaign? 

[Zoe_H]

Hello @JennyR350,

You are correct! You have to make a copy of the campaign in order to add to it or make any changes. It is completely possible. Thanks!