Recipients not Receiving Emails for Campaigns

[NSACF]

Some of our contacts are not receiving our campaign emails when it is sent to a group of emails. One offs it's not problem

[William_A · Accepted solution]

Hello @NSACF ,

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Here are some general best practices for delivery.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.